Return & exchange
We provide returns for all regular priced items. Please take note of the following in order for your orders to be valid for a return.
- Returns must be in their original conditions received, and packed in the original transparent packaging. They must also be unworn, unwashed, unaltered, unscented, with all tags intact to be eligible for return.
- Orders made with promotional codes, discounts, or containing sale items and non-clothing items such as accessories, are not allowed for returns. This applies to a single order made that contains multiple items in the same order invoice. Promotional codes, discount vouchers, gift cards/vouchers and store credits are applied to the entire single order and all items in the order are not eligible for any form of return.
- All returns must be mailed back via a traceable source and must reach us within 10 working days for local orders or 20 working days for international orders, from the date you receive your item. We will not be liable for any lost returns that are not mailed back via a traceable source. The return will not be valid if we do not receive your parcel and there will also be no compensation for any lost mails.
- All accepted returns will be issued a gift card code within 7 working days upon receiving the item, and valid for 6 months from the date of issue. Gift card code is strictly non-refundable, non-transferable and cannot be extended past its expiry. Any additional delivery charges paid for the order will not be refunded or included in the credit note as this is not a compulsory initial charge in the order but optional as selected by the shopper and has been executed by the service provider.
- Gift card code issued for returns are not eligible for partial use. Returned items will be released to other shoppers upon confirmation of return and issuance of gift card code, and will no longer be available for a return in the event of an gift card code. Any unused gift card code will be forfeited upon expiry.
- All items will be inspected upon return. In the event that the item is found to be not suitable for return, the return will be rejected and returned to you with no gift card code issued. Any additional delivery fees incurred in the process of mailing the item back for the return will have to be borne by the customer. Returns are accepted and processed via mailings strictly only. All shoppers are responsible for the postage costs incurred for the return.
- All orders placed are final and cannot be reversed, refunded or topped up to the original value.
- All online returns are only accepted via mailings back to our warehouse.
We sincerely apologise for any incorrect or defective items received. Kindly email us at firstname.lastname@example.org within 7 working days with a snapshot of the incorrect item or area of defect, along with your order reference for verification purposes and to further process an exchange to the correct item for you. Any postage incurred for the exchange will be reimbursed to you in the form of gift card code. Kindly note that the incorrect item should be in its original condition received, unscented, unworn, unwashed, unaltered and with all tags intact. In the event that a one-to-one exchange to the original item is not available due to stocks availability, a gift card code will be issued to you. We regret to inform that we will not be able to accept any return/exchange of the defective item if we are not notified within the stipulated time frame. Any form of wear and tear or damage caused to the product after wearing/washing is not considered a defect and will not be liable for any returns, exchange or refunds. It is the shoppers' responsibility to treat all products received with care.
Size exchange is not available. Customers who require an exchange in size may proceed to return the item (if eligible) under the above Returns conditions and use the issued gift card code to check-out the same item in the required size. Reservations of sizes prior to the return is not available.
Exchange/returns of any form is strictly not allowed for all Sale/Promotional/Store Credit items.